Return & Exchange
Items that arrive damaged or defective will be replaced. You must notify us by writing within 48 hours of receiving your order along with your proof of purchase and relevant information (picture of damaged) to assist our staff in best serving you. Save the damaged package or carton for inspection. Damage to materials inside a package with no external damage evident should be notified to us at once. We must notify carriers within 5 days, or they may deny liability.
Should you wish to return unused, undamaged products, you must notify us by writing to us within 7 days of receipt of the goods with your proof of purchase and if necessary a note or relevant information to assist our staff in best serving you. We will appreciate your cooperation in making the returns and refunds smooth and hassle free by abiding by the following terms and conditions given below.
To ensure the process is as easy as possible, please provide the following:
If your return requires an assessment prior to refund or warranty:
Electronic items may require testing prior to a refund, exchange or replacement is offered.
Please Note: Check that you have made a copy of any data saved on your electronic products such as GPS etc. The repair of your items may result in the loss of user data. Products may be replaced by refurbished goods rather than being repaired.
Refund Exclusions
We may not offer you a refund, replacement or repair if you:
Products that are excluded from our return policy, unless they are faulty:
Please note that Special Order Non-stock items may be subject to a restocking fee of equal to the greater of $30 or 18% of the purchase price.